We gladly accept any unused items purchased on PHYTO.com. We cannot accept items that have been opened unless the product is damaged or defective. If a set is being returned, all products in the set must be returned. If your order contained a GWP (Gift With Purchase) all products making up the gift must be returned along with the items you are returning. In case of damaged, defective or incorrect item, please contact Customer Service at 1-800-557-4986 and we’ll be happy to assist you.
Merchandise purchased on PHYTO.com must be returned within 30 days of the ship date found on the Packing List. You can print out the Return Form online by going to My Account then click on My Returns. Refunds will be issued based on the original form of payment.
Please allow up to 7-10 business days from when we receive the items for your account to be refunded. Business days are from Monday to Friday, excluding federal holidays within the United States. We will send you an email once we have completed the refund process. Items purchased outside of the United States are not eligible for returns.
You will be responsible for paying for your own shipping costs for returning your item. We charge a return fee of $15. We regret that we do not refund original shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend that you send your return via an insured method, which can be tracked in the case of loss. Please remember to write down your Tracking Number to monitor delivery status.
c/o Barrett Distribution Centers – NJ
301 Cottontail Lane
Somerset, NJ 08873-1132
PAYPAL RETURN POLICY
You may return PayPal purchases by mail to www.phyto-usa.com within 30 days for a full refund. If you mail your return, your PayPal account will be refunded directly. A refund on a credit/debit card with the same billing or shipping name that appears on your PayPal order. Refunds to credit or debit cards can take up to 30 days depending on the card company involved.
If you have any questions on how to return your item to us, contact us.
Phone 1.800.55.PHYTO (1.800.557.4986)
PHYTO Customer Service Representatives are available 9am - 5pmEST, Monday through Friday via telephone or e-mail.