Where are Phyto products made?
All formulas are created in dedicated French labs called the PHYTOSOLBA Laboratories; yielding natural, high-performance hair care with sublime styling power developed through a scientific approach.

What is your mission statement?
For over 50 years, PHYTO has been a leader in plant-based hair care and salon quality formulas. Our products embrace the principle that healthy hair begins at the root. Built on a heritage of craftsmanship and cutting edge scientific advancements, PHYTO boasts the highest concentrations of pure plant extracts in today's beauty market. Our formulas are 95% natural overall with select products up to 100% natural. As one of the world's most respected hair care brands, PHYTO is recognized as a symbol of performance, expertise and timeless beauty.

How natural are your products?
Our formulas contain over 500 active botanical ingredients and are 95% botanical. Also, PHYTO's highly concentrated formulas are housed in recyclable aluminum and glass for their non-porous properties which help minimize the use of preservatives.

Does Phyto test on animals?
No, we do not engage in animal testing.

Will the products from your professional line be sold online?
Yes but only a small selection of products will be available on our website. We will carry the Intense Volume Mousse, Curl Energizing Cream and Phytolaque Soie only. 

How do I place an order online?
To place an order, click the ‘Shopping Cart’ icon next to every product or the “Add to Cart” button you see on every product page that you wish to purchase. When you have added all products you want to order into your cart, accept the Terms & Conditions, click on the "proceed to checkout" button to begin the checkout process.  

Is my payment information secure?
The information you supply is confidential. Personal information will only be used by Phyto for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.

What can I do if my payment is declined?
If payment is declined, please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please contact our customer service center at 1.800.557.4986 from 9:00am-5:00pm EST Monday - Friday (excluding holidays). You can also contact us via email.

Do I need to register with Phyto.com to place an order?
You can place an order without registering, however having a personal account allows you to track your orders and review your order history. You will save time when placing future orders by not having to re-enter your basic details.

How do I register for an account?
Simply click ‘LOG IN’ on the top right hand corner of the homepage under MY PHYTO. There will be a drop down menu. Select “Create your account” and enter the information required. 

How can I unsubscribe from email newsletters?
Simply click the “unsubscribe” link at the bottom of any email you receive from us.  You cannot unsubscribe to emails relating to your order. 

How many products can I buy at a time on Phyto.com?
A customer may purchase up to 3 of the same products for every product featured on Phyto.com. If you have any questions or concerns, please contact customer service at 1-800-557-4986 Monday through Friday from 9am to 5pm Eastern Standard Time or you can email us at contact@phyto.com.

How can I return the products I ordered?
We gladly accept any unused items purchased on www.PHYTO.com .  We do charge a $15 fee that will be deducted from your refund. We cannot accept items that have been opened unless you received the product damaged or defective. For more information, visit our Return Policy section of the website.

How are refunds issued?
A refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) and when the return is received and processed. Shipping costs are non-refundable. We charge a $15 fee for returns that will be deducted from your refund.  Please refer to our Return policy for additional information.

Do you charge a sales tax on orders?
We are required by law to collect state sales tax on orders being shipped to the following states - Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Oklahoma, South Carolina, Texas and Washington. Sales tax will be calculated on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.

How do I know if my order has been processed?
When your order and payment are authorized, we send a confirmation e-mail.  If you do not receive this confirmation e-mail, your order may not have been received. To make sure, contact us: via e-mail: contact@phyto.com or by calling: 1-800-557-4986 (Monday through Friday from 9 am to 5 pm Eastern Standard Time).

How am I able to track my order?
When your order has been processed and shipped, you will receive a shipping confirmation e-mail. Tracking is then accessible on the carrier's website the day after your package has been shipped. You can also visit ‘My Account’ to follow your order.

How can I cancel my order?
We’re sorry but at this time we cannot cancel an order once you submit the order at checkout. 

What do you charge for shipping?
We offer free standard ground shipping via FedEx on orders $75+. Visit our Shipping page for more shipping method information.  

Do you ship internationally?
At this time we do not ship to locations outside the United States.  We apologize for the inconvenience.

What payment methods are offered?
We accept Visa, Mater Card, and American Express and payments via PayPal. Your bank details are encrypted and are never known or stored by PHYTO USA. Payments made on the website Phyto.com are processed securely through the payment partner, Ogone.  Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

I haven’t received my order?
Delivery times often vary. If you have any problems or do not receive your order by the date specified, please contact our customer service center at 1-800-557-4986 from 9:00am-5:00pm EST Monday - Friday (excluding holidays). You may also contact us via email.

How long can I keep a product once I’ve opened it?
On the back of most of our packaging you will see a picture of an open jar (period-after-opening symbol). This will indicate the recommended period of use, once the product has been opened. It generally varies from 6 months (6M) to 24 months (24M).

What are the type of relaxers  do you offer?
We offer 2 targeted formulas based on degree of straightening, INDEX 1 and INDEX 2. INDEX 1 is for delicate, fine and color-treated hair types who want texturized to loosen curls and waves or a sleek, straight look. INDEX 2 is for normal, resistant and coarse hair types who want a sleek, straight look.

How does Phytorelaxer differ from other relaxers?
Phytorelaxer is effective yet different because it permanently relaxes hair without harsh chemicals or irritation usually associated with chemical relaxers. It does not contain any lithium, calcium, sodium hydroxides or thio. Thio refers to the chemical compound “ammonium thioglycolate.”

What are the active ingredients in the straightening cream?
The active ingredient in the straightening cream is a complex of egg and soy extracts. These ingredients are from 100% botanical origin and are hypoallergenic.

What is the pH of Phytorelaxer?
The pH ranges from 9.5-12.5.

Can I use Phytorelaxer at home or should I go to a salon?
We recommend having a professional stylist consultation prior to the Phytorelaxer application. The stylist can evaluate the condition of your hair and suggest the appropriate index and timing for your hair texture. However, the Phytorelaxer kit is designed to also be used at home.

How soon can I wash my hair after the Phytorelaxer application?
Wait at least 72 hours. Use Curl Hydration Shampoo and Mask to soothe the scalp and intensely hydrate and nourish the hair.

How often do I need to use Phytorelaxer?
Phytorelaxer may be used every 6 to 8 weeks, depending on new growth, texture, or condition of your hair. A sufficient amount of new growth must be present in order to properly relax the hair without touching the scalp or overlapping on previously relaxed hair.

Is Phytorelaxer compatible with all relaxers?
Yes. Phytorelaxer is compatible with all relaxers except those that are thio-based.